Customer Success Liaison and Business Development Expert

4 weeks ago

Vaughan, Ontario, Canada Velox Imaging Full time
About Velox Imaging

Velox Imaging is an energetic and fast-growing company serving clinics in Canada and the US. We are known for exceptional customer service and quick turnaround times.

The Account Manager position at Velox Imaging offers a wide variety of interesting tasks and responsibilities:

  • Building and Strengthening Client Relationships: Act as the main point of contact in all matters relating to client concerns and needs, aiming to achieve long-term partnerships that drive business growth.
  • Promoting Company Reputation: Preserve and enhance the company's image in the marketplace by being a face of the organization during sales, client meetings, and other interactions.
  • Maintaining Accurate Records: Keep track of contract updates and renewals, ensuring seamless communication with clients and internal stakeholders.
  • Product Value Proposition: Communicate the unique advantages of our products within and outside the organization, gathering feedback and ideas for ongoing product improvement.
  • User Satisfaction: Perform follow-up calls and clinic visits to collect feedback, ensure user satisfaction, and maintain consistent quality standards.
  • Interdepartmental Collaboration: Support Sales, Support, and other departments in maintaining a high level of service and quality, contributing to the overall success of the organization.

We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on experience and qualifications, along with benefits including dental care and extended health care.

Schedule: Monday to Friday. Work Remotely: No.

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