Front Desk Manager

2 days ago


Midland, Ontario, Canada Comfort inn Full time

At Comfort Inn, we are seeking a skilled Front Desk Manager to oversee the daily operations of our hotel. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all guests have an enjoyable stay.

About the Role

This is a full-time position that requires at least 1 year of experience in a similar role. If you are a motivated individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding promptly to their needs and resolving any issues efficiently.
  • Manage the front desk team, supervising staff and ensuring they have the necessary tools and training to perform their duties effectively.
  • Prepare and submit reports on guest feedback, employee performance, and other relevant metrics.
  • Assist clients/guests with special needs, such as providing wheelchair accessibility or arranging for extra amenities.
  • Coordinate, assign, and review work tasks to ensure efficient operation of the front desk.
Requirements
  • Bachelor's degree or equivalent in hospitality management, business administration, or related field.
  • At least 1 year of experience in a front desk management or supervisor role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Proven track record of delivering high-quality customer service and improving customer satisfaction ratings.
Benefits
  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
  • The opportunity to work in a dynamic and fast-paced environment, with opportunities for professional growth and development.

As a valued member of our team, you will receive a generous compensation package and enjoy a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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