Guest Service Agent/front Desk

6 months ago


Midland, Canada Hampton by Hilton Full time

Responsibilities:

- Greet and check-in guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Answer phone calls and assist guests with inquiries or requests
- Handle guest complaints or issues promptly and effectively
- Process guest payments and maintain accurate records
- Assist with reservations and room assignments
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area

**Requirements**:

- Previous experience in customer service, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Excellent interpersonal skills and the ability to work well with a diverse range of guests
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a plus
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Attention to detail and strong problem-solving skills

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Job Types**: Full-time, Part-time
Part-time hours: 24-40 per week

Pay: $17.00-$17.25 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Midland, ON L4R 0B7 (required)

Ability to Relocate:

- Midland, ON L4R 0B7: Relocate before starting work (required)

Work Location: In person


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