Customer Service Representative

6 days ago


Edmonton, Alberta, Canada Harbour House Hotel Full time
Job Summary

We are seeking a Customer Service Representative to join our team at Harbour House Hotel. This role is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the overall efficiency of hotel operations.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, process group arrivals and departures, take, cancel and change room reservations, provide information on hotel facilities and services, and assist with special needs.
  • Front Desk Operations: Balance cash, complete balance sheets and cash reports, maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
Requirements
  • A Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
Work Environment

This is a permanent full-time position, working 35-40 hours per week. The work setting is in a hotel, motel, or resort environment.

Salary and Benefits

The estimated annual salary for this position is approximately $$45,000. The compensation package includes benefits such as health insurance, paid time off, and opportunities for professional growth and development.



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