Customer Service Representative

2 months ago


United Counties of Prescott and Russell, Canada TD Bank Full time
Job Description

As a Customer Experience Associate at TD Bank, you will play a vital role in providing exceptional customer service and support to our clients.



Key Responsibilities


  • CUSTOMER
  • Create an outstanding customer experience with every interaction and contribute to the ongoing improvement of the branch customer experience
  • Complete a range of financial transactions in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems


SHAREHOLDER


  • Business Objectives
  • Support the achievement of business objectives by contributing to advice goals
  • Promote products, advice, services, and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence


EMPLOYEE / TEAM


  • Team Collaboration
  • Participate fully as a member of the team and promote team effectiveness
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities


BREADTH & DEPTH

This role requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.



The ideal candidate will have a broad knowledge of the basic product suite of business supported and be able to evaluate and recommend customer solutions from established options.



EXPERIENCE & EDUCATION

The successful candidate will have a High School diploma and/or 1+ years of relevant experience and may be preferred to have a Post-Secondary or Undergraduate degree in a related field.



We are committed to providing a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.



About TD Bank

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.



We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.



Our colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.



We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.



We look forward to hearing from you.



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