Customer Experience Associate

6 days ago


United Counties of Prescott and Russell, Canada TD Bank Full time

About TD Bank

TD Bank is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world.

We're committed to providing legendary customer experiences and delivering on our strategy to enhance the customer experience and build capabilities to shape the future of banking.

Your Role

As a Customer Experience Associate, you'll be part of a dynamic team that delivers exceptional customer service and supports the achievement of business objectives.

You'll work closely with customers to create personalized solutions, provide advice, and promote products and services that meet their needs.

Responsibilities

  • Create an exceptional customer experience with every interaction and contribute to the ongoing improvement of the branch customer experience.
  • Complete a broad range of financial transactions accurately and efficiently.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, opening limited products and/or services as required.
  • Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
  • Contribute to Operational Excellence and ensure the timely and accurate completion of business processes and procedures.

Requirements

To succeed in this role, you'll need:

  • A High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
  • Established customer service skills to perform a range of routine activities and multi-step customer transactions.
  • A broad knowledge of basic products supported by the bank.
  • The ability to evaluate and recommend customer solutions from established options.
  • A working knowledge and skills developed through formal training or work experience.

Benefits

We offer a competitive Total Rewards package that includes:

  • A base salary: $22.50 - $26.98 CAD per hour
  • Variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.

Why Join TD?

At TD Bank, we're committed to providing the support our colleagues need to thrive both at work and at home.

We believe that all colleagues, no matter where they work, are customer-facing, and we invest in regular leadership and development conversations, mentorship, and training programs to help you grow and succeed.



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