Reception/customer Service Representative

2 weeks ago

Prescott, Canada McDougall Insurance and Financial Full time

At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks.

**Our growing team is looking for a Receptionist/Customer Service Representative to join our team in Prescott, Ontario**

Are you looking to start a new career? Do you have strong customer service skills? If so, this might be the perfect opportunity for you. We provide you with all the tools, knowledge and training you need to be successful in this role.

**Reception Responsibilities**:

- Greeting and assisting walk in clients
- Directing incoming calls
- Sorting and distributing incoming and outgoing mail
- Preparing and sending material via courier
- Maintain inventory levels and ordering stationary supplies

**Customer Service Representative Responsibilities**:

- To provide legendary service directly to the personal lines (home and automobile) clients, after the sale by the Sales Executive.
- Process additions, deletions or changes to their policy on the appropriate broker management system (EPIC)
- Using the customer database to identify the appropriate next steps to best assist the client’s needs
- Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis.
- Provide quotations or estimates to clients on premiums, update information, and confirm data and coverage and to record appropriate changes or adjustments.
- Communicate with insurance company personnel as required.
- As an independent broker working for your client, act as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force.
- Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients

**Qualifications**:

- Must have exceptional customer service and communication skills.
- Acts in a professional manner at all times and maintains a position of trust and confidentiality.
- Must have strong organizational skills and the ability to multitask.
- Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff.
- Ability to work effectively in a fast-paced environment.
- Must be willing and eligible to obtain a RIBO license

**What We Offer**:

- Dedication to investing in our employees’ future by offering RIBO, CAIB, and other designation education reimbursement
- A supportive and inclusive culture where diversity is valued
- A competitive employee health and dental benefits program including long term disability
- A competitive pension plan
- Paid vacation time
- Access to ongoing training and development through our McDougall training team
- On-site parking

McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect.

If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website:
**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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