Financial Services Bilingual Representative
5 days ago
At NTT Data, we're committed to providing an exceptional customer experience. As a Bilingual Financial Customer Service Specialist, you'll play a key role in delivering top-notch service to our clients and customers.
About the RoleThis is a full-time position that requires working from home. The ideal candidate will be bilingual in French and English, with excellent verbal communication skills and a passion for customer service. Your primary responsibility will be handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions, and website support.
Responsibilities- Provide excellent customer service while responding to all inbound inquiries
- Encourage customers by discussing the benefits and features of supplemental products and services
- Identify and resolve inquiries & complaints to achieve a mutually satisfactory solution
- Adhere to established departmental escalation procedures, Quality Standard Guidelines, and requirements for PCI compliance standards
- Bilingualism (English/French) is a requirement
- 1 year of previous customer experience required
- Contact center experience considered a strong asset
- Previous Financial Services experience would be considered an asset
- Knowledge of Credit Cards considered an asset
- Comprehensive benefits package (medical, vision, and dental)
- Short- and Long-Term Disability options
- Virtual paid training
- A competitive salary: $45,000 per year
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have the necessary skills and qualifications, we'd love to hear from you
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