Financial Customer Experience Specialist

4 days ago


United Counties of Prescott and Russell, Canada NTT Business Process Outsourcing Full time
Responsibilities
This role involves providing excellent customer service while responding to all inbound inquiries, including but not limited to, application processing, account updates/inquiries, product information, and website support. You will naturally present recommended product offers to cardholders to assess interest and eligibility, achieving offer rate and sales targets.

Requirements
To succeed in this role, you must have bilingualism (English/French), 1 year of previous customer experience, contact center experience considered a strong asset, and high school diploma with proven experience in a customer experience industry. Additionally, you should possess excellent verbal communication skills, demonstrated active listening skills, analytical and problem-solving skills, and the ability to work within time constraints and multitask.

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