Customer Service Ambassador for Personal Lines Insurance
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Personal Lines. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building long-lasting relationships.
Job Overview:
- Provide legendary service directly to clients, responding to inquiries, and resolving issues promptly.
- Communicate effectively with clients through various channels, including phone, email, and text.
- Process policy additions, deletions, and changes on our broker management system (EPIC).
- Ensure accurate and timely processing of transactions and renewals.
- Quote and estimate premiums, update client information, and confirm coverage details.
- Collaborate with insurance company personnel as required.
- Serve as an independent broker, balancing the interests of clients, our company, and the insurance companies we represent.
Requirements:
- Demonstrate exceptional customer service and communication skills.
- Maintain a professional demeanor at all times, upholding trust and confidentiality.
- Act in an open, respectful, honest, and helpful manner with team members, clients, and other staff.
- Show ability to work effectively in a fast-paced environment.
- Be willing and eligible to obtain a RIBO license.
What We Offer:
- A competitive salary range of $43,000 - $48,000 per year.
- A comprehensive benefits package, including health, dental, and disability insurance.
- A pension plan and paid vacation time.
- Ongoing training and development opportunities.
- A supportive and inclusive culture that values diversity and employee growth.
About Us:
McDougall Insurance and Financial is a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. We pride ourselves on delivering exceptional service and building strong relationships with our clients and employees. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.
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