Customer Service Ambassador for Personal Lines Insurance

4 days ago


United Counties of Prescott and Russell, Canada McDougall Insurance and Financial Full time $43,000 - $48,000
Join Our Team as a Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Personal Lines. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building long-lasting relationships.

Job Overview:

  • Provide legendary service directly to clients, responding to inquiries, and resolving issues promptly.
  • Communicate effectively with clients through various channels, including phone, email, and text.
  • Process policy additions, deletions, and changes on our broker management system (EPIC).
  • Ensure accurate and timely processing of transactions and renewals.
  • Quote and estimate premiums, update client information, and confirm coverage details.
  • Collaborate with insurance company personnel as required.
  • Serve as an independent broker, balancing the interests of clients, our company, and the insurance companies we represent.

Requirements:

  • Demonstrate exceptional customer service and communication skills.
  • Maintain a professional demeanor at all times, upholding trust and confidentiality.
  • Act in an open, respectful, honest, and helpful manner with team members, clients, and other staff.
  • Show ability to work effectively in a fast-paced environment.
  • Be willing and eligible to obtain a RIBO license.

What We Offer:

  • A competitive salary range of $43,000 - $48,000 per year.
  • A comprehensive benefits package, including health, dental, and disability insurance.
  • A pension plan and paid vacation time.
  • Ongoing training and development opportunities.
  • A supportive and inclusive culture that values diversity and employee growth.

About Us:

McDougall Insurance and Financial is a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. We pride ourselves on delivering exceptional service and building strong relationships with our clients and employees. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.



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