Customer Experience Specialist

1 week ago


United Counties of Prescott and Russell, Canada TD Bank Full time

We're looking for talented individuals to join our team at TD Bank in Prescott, Ontario, Canada. As a Customer Experience Associate, you'll be responsible for creating an exceptional customer experience with every interaction and contributing to the ongoing improvement of the overall branch customer experience.

Key Responsibilities:

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

Requirements:

  • High School diploma and/or 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Benefits:

  • Average salary: $23,430 - $28,597 CAD per year
  • Competitive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs

We are committed to providing a positive work environment that supports a diverse workforce. If you're interested in a career path that combines customer service skills with business knowledge, we encourage you to apply.



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