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Front Desk Associate

1 month ago

Montreal, Quebec, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and organized Front Desk Clerk to join our team at Marriott International. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, processing all guest check-ins and check-outs, and ensuring a smooth and efficient front desk operation.

Key Responsibilities

  • Process all guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Marriott International is an Equal Opportunity Employer

We are committed to diversity and inclusion and welcome applications from diverse candidates.