Front Desk Manager

3 weeks ago


Montreal, Quebec, Canada Urgo Hotels Canada Full time

We are seeking a skilled Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide accurate and timely information to guests regarding hotel amenities, services, and local attractions
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Collaborate with housekeeping, maintenance, and other departments to ensure a smooth and efficient operation

Requirements:

  • College diploma or equivalent experience
  • 1-2 years of experience in a front desk or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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