Administrative Services Coordinator
7 days ago
Job Summary:
This role involves providing exceptional client service via phone and written correspondence, updating and validating plan member and sponsor information, and administering pay direct drug cards. The successful candidate will also assist with account activations, terminations, and reinstatements, as well as provide support to other applicable Group departments.
Key Responsibilities:
- Provide excellent client service via phones and written correspondence
- Update and validate plan member and plan sponsor information
- Administer pay direct drug cards, including problem-solving using provider's software
- Assist plan members and plan sponsors with account activations
- Terminate and reinstate plan members, divisions, and group contracts to ensure only eligible claims are paid
- Provide support to other applicable Group departments by assessing and confirming member eligibility
- Request medical evidence of insurability when necessary
- Interpret system audit reports and take corrective action when required
Required Skills and Qualifications:
- Good verbal and written communication skills
- Strong organizational skills and multi-tasking abilities
- Accuracy and attention to detail are essential
- PC skills – working knowledge of MS Office, ability to learn new systems applications
- Ability to interpret and apply contract provisions and administrative guidelines
- Ability to handle high volume of work within a fast-paced environment
- Ability to work in a team environment
What We Offer:
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
About Our Company:
We are committed to providing equal access to employment opportunities across our organization. If you would like to receive our job postings in an alternative format or require an accommodation with the application process, please contact our HR team at careers@equitable.ca. This role is open due to an existing vacancy. To learn more about Equitable, we encourage you to explore our organization.
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