Technical Support Specialist

1 week ago

Moncton, New Brunswick, Canada International Game Technology Full time
Job Description

International Game Technology (IGT) is a leading provider of gaming solutions. We are seeking a highly skilled Technical Support Specialist to join our team.

Key Responsibilities
  • Collaborate with the Second Level Support team to resolve incidents efficiently.
  • Perform operations support tasks as required.
  • Conduct root cause analysis for incidents.
  • Test software releases with customers and local staff to resolve problems.
  • Clarify requirements for software enhancements.
  • Act as a subject matter expert on local technical regulations, providing inputs to the software development and QA teams.
  • Test support for customers, local IGT teams, and regulators.
  • Work with the QA team to ensure proper user test scripts are in place and executed, including special testing conditions applicable to the jurisdiction.
  • Support the Integration Engineer for test and production environment deployments, including hotfix deployments.
  • Manage and maintain incident tickets using tracking tools (Salesforce and Jira).
  • Provide technical inputs on major incident reports.
  • Coordinate with infrastructure and operations departments to maintain compliance with regulations.
  • Support training and documentation for new system features.
  • Engage with the project team for jurisdiction deliveries.
Requirements
  • Bachelor's degree in computer science or informatics.
  • 3-5 years of working experience.
  • Verbal and written communication skills in English.
  • Knowledge of database administration and SQL.
  • Knowledge of IBM DB2.
  • Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016).
  • Knowledge of Linux scripting and Windows PowerShell.
  • Preferred qualifications include software development lifecycle knowledge, configuration management knowledge, software quality assurance experience, and ability to test, install, configure, and implement new software packages, technologies, and applications.
  • Understanding of infrastructure and/or network maintenance is preferred.
  • Knowledge of incident tracking systems (Salesforce and Jira) is preferred.
  • Excellent communication and interpersonal skills.
  • Eagerness to contribute in a team-oriented environment.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Flexibility to travel as needed (no more than 20%).

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