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Technical Support Specialist

2 months ago

Moncton, New Brunswick, Canada IGT Full time
{"h2": "Job Summary", "p": "At IGT, we are seeking a highly skilled Technical Support Engineer III to join our team. As a key member of our technical operations team, you will play a critical role in designing, testing, operating, and troubleshooting IT systems. Your expertise will be essential in providing technical support to our customers and internal teams, ensuring seamless system operations and resolving complex technical issues.

Key Responsibilities:

* Collaborate with the Second Level Support team to resolve incidents and perform Ops Support tasks
* Support root cause analysis and testing with customers/local staff
* Clarify requirements for software enhancements and act as a Subject Matter Expert for local technical regulations
* Test support to customers/local IGT teams and regulators
* Work with the QA team to ensure proper user test scripts are in place and executed
* Support Integration Engineer for test and production environments deployments
* Manage and maintain incident tickets using tracking tools
* Provide technical inputs on Major Incidents Reports
* Coordinate with Infrastructure and Operations departments and maintain compliance to all regulations
* Support training and documentation for new features introduced in the system

Requirements:

* Bachelor\u2019s degree in Computer Science or Informatics
* 3-5 years of working experience
* Verbal and written communication skills in English
* Knowledge of Database Administration and SQL
* Knowledge of IBM DB2, Red Hat Linux, Windows, and Linux Scripting
* Preferred skills include Software Development Lifecycle knowledge, Configuration Management knowledge, and Software Quality Assurance experience

What We Offer:

* Collaborative and dynamic work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

If you are a motivated and detail-oriented individual with a passion for technical operations, we encourage you to apply for this exciting opportunity.

IGT is an equal opportunity employer and welcomes applications from diverse candidates.

Please note that only selected candidates will be contacted for an interview.

IGT (NYSE: IGT) is a global leader in gaming. For more information, please visit ", "h2": "About IGT", "p": "IGT is a global leader in gaming, delivering entertaining and responsible gaming experiences for players across all channels and regulated segments. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world. Our solutions deliver unrivaled gaming experiences that engage players and drive growth.

At IGT, we are committed to sustaining a workforce that reflects the diversity of our global customers and communities. We create a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged.

IGT is an equal opportunity employer and welcomes applications from diverse candidates.

Please note that only selected candidates will be contacted for an interview.

IGT (NYSE: IGT) is a global leader in gaming. For more information, please visit ", "h2": "Why Join IGT?", "p": "At IGT, we offer a collaborative and dynamic work environment that fosters professional growth and development. Our team is passionate about delivering exceptional gaming experiences and making a positive impact on our customers and communities.

If you are a motivated and detail-oriented individual with a passion for technical operations, we encourage you to apply for this exciting opportunity.

IGT is an equal opportunity employer and welcomes applications from diverse candidates.

Please note that only selected candidates will be contacted for an interview.

IGT (NYSE: IGT) is a global leader in gaming. For more information, please visit ", "h2": "How to Apply", "p": "To apply for this exciting opportunity, please submit your application through our website. We thank all applicants for their interest; however, only selected candidates will be contacted for an interview.

IGT is an equal opportunity employer and welcomes applications from diverse candidates.

Please note that only selected candidates will be contacted for an interview.

IGT (NYSE: IGT) is a global leader in gaming. For more information, please visit "}