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Deskside Support Specialist

2 months ago

Moncton, New Brunswick, Canada PeopleToGo Full time

Job Summary:

We are seeking a highly skilled and experienced Deskside Support Specialist to join our team at PeopleToGo. As a Deskside Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related tasks on PCs, laptops, printers, and other devices.
  • Handle software installation, support, and upgrades to ensure seamless system performance.
  • Provide deskside support services, installing and troubleshooting hardware, software, and network-related issues.
  • Offer 1st-level Help Desk support to clients, responding to their technical queries and concerns.
  • Perform basic LAN and internetworking activities to ensure network stability and security.
  • Handle bench repairs and remedial maintenance to minimize downtime and maximize system uptime.
  • Communicate effectively with clients to diagnose problems, establish ETA, and parts requirements.

Requirements:

  • At least 1-2 years of field service experience in hardware roll-outs, refreshes, and deployment-related activities.
  • 1-2 years of deskside support experience, with a strong understanding of internetworking and troubleshooting skills.
  • A+ certification and other vendor certifications from Cisco, Microsoft, and OEMs (Dell, Toshiba, Lenovo, HP) are highly desirable.
  • Excellent customer service skills, with the ability to work independently or as part of a team.
  • Strong communication skills, with the ability to complete tasks effectively with minimal supervision.
  • Availability to work flexible schedules, with a minimum of a Diploma from a recognized IT program.

What We Offer:

As a Deskside Support Specialist at PeopleToGo, you will have the opportunity to work with a dynamic team, providing top-notch technical support to our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.