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Technical Support Specialist

2 months ago

Moncton, New Brunswick, Canada PeopleToGo Full time
Job Title: Deskside Support

At PeopleToGo, we are seeking a highly skilled and experienced Deskside Support professional to join our team.

Job Summary:

We are looking for a technical expert to provide intermediate IMAC activities, software installation and support, and deskside support services. The ideal candidate will have 1-2 years of field service experience, strong internetworking and troubleshooting skills, and A+ certification.

Responsibilities:

  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities.
  • Handle software installation and support, including troubleshooting and upgrades.
  • Provide deskside support services, including installing and troubleshooting hardware, software, and network related issues.
  • Respond to and close calls from the National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Requirements:

  • 1-2 years of field service experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification.
  • May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
  • Exceptional customer service skills.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
  • Must have a minimum of a Diploma from a recognized IT program.

How to Apply:

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.