Bilingual Virtual Technical Support Specialist

1 week ago

Moncton, New Brunswick, Canada Xplore Full time
About the Role

Xplore is seeking a highly skilled and motivated Bilingual Virtual Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and working collaboratively with internal departments to resolve complex problems.

Key Responsibilities
  • Advanced technical troubleshooting with customers to resolve concerns related to internet/network connectivity and email.
  • Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable, and professional manner.
  • Liaising with internal departments to investigate and escalate technical issues as appropriate.
  • Documenting and prioritizing trouble tickets and technical issues on customer accounts.
  • Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
Requirements
  • Bilingualism (French/English) is an asset.
  • Experience in a contact center environment is considered an asset.
  • Previous remote working experience is an asset.
  • Strong customer focus and a willingness to learn.
  • Self-motivated with a demonstrated ability to work independently and manage your time effectively.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • A high level of accountability and trustworthiness.
  • Well-developed interpersonal and customer service skills.
  • Strong time management and organizational skills.
  • Ability to analyze and solve problems with strong attention to detail.
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment.
About Xplore

Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to creating an accessible environment and will accommodate disabilities during the selection process. As a condition of employment, this position is subject to the successful completion of a Criminal Background Check.

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