Technical Support Specialist
4 days ago
Tata Consultancy Services (TCS) is a global IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years.
Company OverviewWe are an equal opportunity employer, embracing diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
We have a proactive stance on climate change and are recognized as a benchmark of excellence in software development through our unique Location Independent AgileTM delivery model.
Job DescriptionAs a Technical Support Specialist, you will address customer requests for installation, configuration, test, maintenance of hardware and software components.
You will respond to customer requests via phone and email in a timely and accurate manner, maintaining documentation of customer issues and their resolutions.
You will provide support to customers in system upgrades, installing workstations and other office tools, configuring, deploying, maintaining, troubleshooting and supporting computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
You will install and support PC, laptop, tablet and mobile hardware and software, participate in hardware and software reviews and recommend better solutions.
You will maintain inventory of installed software and hardware wherever applied, working with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
You will analyze and make recommendations for hardware and software standardization.
You will ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
SalaryThe estimated salary range for this role is between $60,000 - $90,000 per annum, depending on experience and location.
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