Revenue Operations Manager

3 weeks ago

Ottawa, Ontario, Canada Rewind Software Full time
Job Title: Senior Revenue Operations Manager

At Rewind Software, we're seeking a highly skilled Senior Revenue Operations Manager to join our team. As a key member of our Revenue organization, you will play a critical role in driving revenue growth, process improvements, and operational efficiency.

Key Responsibilities:
  • Sales Process Optimization: Architect, optimize, and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Partner Relationship Management: Establish systems and processes for partner relationships, including partner referrals and performance tracking.
  • Customer Support Analysis: Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Technology Stack Management: Manage and optimize our CRM (Salesforce), along with a robust technology stack including; Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
  • Data Infrastructure: Own the data infrastructure and ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.
  • Reporting and Insights: Develop and maintain dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Process Monitoring: Monitor and report on key processes and KPIs, leveraging this data to produce decks, reporting, and insights used for key internal meetings, OKRs, QBRs, Operations, Board, and Team meetings.
  • Operational Excellence: Foster a culture of operational excellence and continuous improvement across the organization.
  • Strategic Projects: Lead strategic projects related to scaling operations, process automation, or system integrations.
Requirements:
  • At least 3 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment.
  • Strong understanding of B2B SaaS business models, sales cycles, and metrics.
  • High proficiency in Salesforce CRM and BI/Analytics platforms.
  • Exceptional analytical skills with the ability to translate data into actionable insights.
  • Strong project management skills, with experience managing cross-functional initiatives.
  • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
What We Offer:
  • Flexible working hours.
  • Employee stock options.
  • Health benefits.
  • 3 weeks vacation.
  • 7 life leave days.
  • 2 Level Up days for professional development.
  • 1 volunteer day.
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December.
  • 4 week sabbatical after 4 years with us.
  • Paid parental leave.
  • $5000/year professional development allowance.
  • $1000/year wellness/home office allowance.

We're committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

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