Senior Revenue Operations Manager

3 weeks ago

Ottawa, Ontario, Canada Rewind Software Full time
Job Title: Senior Revenue Operations Manager

At Rewind Software, we're seeking a highly skilled Senior Revenue Operations Manager to join our team. As a key member of our Revenue organization, you will play a critical role in driving revenue growth and process improvements.

Key Responsibilities:
  • Sales Process Optimization: Architect, optimize, and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Partner Relationship Management: Establish systems and processes for partner relationships, including partner referrals and performance tracking.
  • Customer Support Analysis: Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Technology Stack Management: Manage and optimize our CRM (Salesforce), along with a robust technology stack including Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
  • Data Infrastructure: Own the data infrastructure and ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.
  • Reporting and Insights: Develop and maintain dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Process Monitoring: Monitor and report on key processes and KPIs, leveraging this data to produce decks, reporting, and insights used for key internal meetings, OKRs, QBRs, Operations, Board, and Team meetings.
  • Revenue Operations Trends: Remain educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team, and company efficiency.
  • Knowledge Sharing: Document procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.
  • Cross-Functional Collaboration: Work cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process.
  • Operational Excellence: Foster a culture of operational excellence and continuous improvement across the organization.
  • Strategic Projects: Lead strategic projects related to scaling operations, process automation, or system integrations.
Qualifications:
  • Revenue Operations Experience: At least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.
  • Business Acumen: Strong understanding of B2B SaaS business models, sales cycles, and metrics.
  • Technical Skills: High proficiency in Salesforce CRM and BI/Analytics platforms.
  • Analytical Skills: Exceptional analytical skills with the ability to translate data into actionable insights.
  • Communication Skills: Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
Additional Information:

At Rewind Software, we're committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

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