Senior Revenue Operations Manager

3 weeks ago

Ottawa, Ontario, Canada Rewind Full time
Unlock Revenue Growth with Rewind

We're Rewind, a leading data protection service for businesses. Our mission is to safeguard critical data in the cloud, empowering companies to thrive. As a Senior Revenue Operations Manager, you'll play a pivotal role in driving revenue growth, enhancing operational efficiency, and guiding cross-functional teams.

Key Responsibilities:
  • Develop and maintain sales processes and workflows to optimize lead management, pipeline progression, and deal closure.
  • Establish systems and processes for partner relationships, including partner referrals and performance tracking.
  • Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Manage and optimize our CRM (Salesforce), along with a robust technology stack including Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
  • Own the data infrastructure and ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.
  • Develop and maintain dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Monitor and report on key processes and KPIs, leveraging this data to produce decks, reporting, and insights used for key internal meetings, OKRs, QBRs, Operations, Board, and Team meetings.
  • Work cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and contribute to the annual planning/modeling process.
  • Lead strategic projects related to scaling operations, process automation, or system integrations.
Requirements:
  • High proficiency in Salesforce CRM and BI/Analytics platforms.
  • Exceptional analytical skills with the ability to translate data into actionable insights.
  • Strong project management skills, with experience managing cross-functional initiatives.
  • Experience in a Series A, B, or later stage SaaS company.
  • Salesforce Certified (Administrator, Advanced Administrator, Business Analyst, etc.).
  • Experience with marketing automation software (HubSpot, Marketo, Eloqua, etc.).
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December.
  • ~1000/year wellness/home office allowance.

We're committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. Join us in shaping the future of data protection and revenue growth.

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