Restaurant Operations Manager

6 days ago


Vernon, British Columbia, Canada PACIFIC HOSPITALITY INC. Full time
About the Role

PACIFIC HOSPITALITY INC. is seeking a highly skilled Restaurant Operations Manager to lead our food service team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Supervise a team of 3-20 employees, providing guidance and support to ensure seamless day-to-day operations.
    • Develop and implement strategies to improve team performance, productivity, and morale.
  • Operational Excellence
    • Develop and maintain operational procedures to ensure efficient service delivery, quality control, and cost management.
    • Conduct regular performance reviews to identify areas for improvement and implement corrective actions.
  • Customer Service
    • Ensure exceptional customer service standards are met, responding promptly to customer complaints and concerns.
    • Develop and implement customer retention strategies to drive repeat business and positive reviews.
  • Marketing and Sales
    • Participate in marketing plans and initiatives to promote the restaurant and drive sales growth.
    • Develop and maintain relationships with suppliers, vendors, and partners to ensure seamless operations and cost-effective solutions.
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and cost control.
    • Develop and implement strategies to improve profitability and reduce costs.
  • Regulatory Compliance
    • Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety, liquor legislation, and employment laws.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a similar role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Knowledge of food safety and sanitation procedures
    • Ability to analyze financial data and make informed decisions
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Professional Growth


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