Restaurant Operations Manager
6 days ago
PACIFIC HOSPITALITY INC. is seeking a highly skilled Restaurant Operations Manager to lead our food service team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.
Key Responsibilities- Leadership and Management
- Supervise a team of 3-20 employees, providing guidance and support to ensure seamless day-to-day operations.
- Develop and implement strategies to improve team performance, productivity, and morale.
- Operational Excellence
- Develop and maintain operational procedures to ensure efficient service delivery, quality control, and cost management.
- Conduct regular performance reviews to identify areas for improvement and implement corrective actions.
- Customer Service
- Ensure exceptional customer service standards are met, responding promptly to customer complaints and concerns.
- Develop and implement customer retention strategies to drive repeat business and positive reviews.
- Marketing and Sales
- Participate in marketing plans and initiatives to promote the restaurant and drive sales growth.
- Develop and maintain relationships with suppliers, vendors, and partners to ensure seamless operations and cost-effective solutions.
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and cost control.
- Develop and implement strategies to improve profitability and reduce costs.
- Regulatory Compliance
- Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety, liquor legislation, and employment laws.
- Education
- Secondary (high) school graduation certificate
- Experience
- 1 year to less than 2 years of experience in a similar role
- Skills
- Excellent leadership and management skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of food safety and sanitation procedures
- Ability to analyze financial data and make informed decisions
- Competitive Salary
- Benefits Package
- Opportunities for Professional Growth
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