Regional Service Manager, ACT

3 weeks ago

Mississauga, Ontario, Canada Getinge Full time
Regional Service Manager, ACT

At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Within the Service department, we are looking for a Regional Service Manager, ACT to plan, organize, and manage the activities of a service area and service depot operations. Ensuring quality performance of service repair results in customer satisfaction and the achievement of profit plan objectives.

The ideal candidate will be responsible for:

- Leading, training, coaching, and developing the service team and executing all performance management initiatives.
- Demonstrating effective change leadership and keeping the organization's vision and core values at the forefront of decision-making and action.
- Driving process improvements by leading and managing projects that enhance customer satisfaction, loyalty, and improve efficiencies.
- Troubleshooting and proactively collaborating with other departments to achieve operational excellence.
- Managing the service depot activities and facility operations.
- Ensuring all incoming/outgoing calibration, maintenance, and repair services are meeting established performance metrics.
- Overseeing the Demo/Rental operations.
- Participating as one of the lead representatives in Service Dept. Audits and internal/external escalations.
- Assisting the Director Service in formulating strategies, tactics, and action plans to sell organization's products and services in support of corporate initiatives. Developing and implementing strategies to meet/exceed goals established for all aspects of Getinge's Service business.
- Preparing annual sales objectives and assisting in obtaining individual sales objectives by providing marketing expertise and timely quotations.
- Approving Sales quotes for 3rd party service sales businesses.
- Preparing expense budgets and effectively controlling expenditures while completing all region operational functions.
- Working with Technical Service Representatives to ensure improvement in the quality of workmanship throughout the region, to ensure that field on-the-job training assistance is being provided, and to ensure effective use of all tools and resources.
- Ensuring that all area personnel are trained to comply with all applicable policies and procedures including health and safety codes and procedures as mandated by the Company, customer requirements, and regulatory agencies, and ensuring that the equipment calibration schedule is maintained.
- Developing and maintaining a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and internal departments, and encourages employee participation and initiative.
- Assisting sales support/marketing personnel in activities such as sales promotions, training, market research, and in executing special projects.
- Assisting sales personnel through accurate and timely submission of RFP's and Contracts for sales quoted service products. Working closely with Sales Directors to address customer needs and support equipment sales.
- Resolving problems that may develop to the mutual benefit and satisfaction of the customer and Getinge.

The ideal candidate must possess:

- A Biomedical Engineering Degree or Diploma preferred.
- 5-7 years' relevant business experience including decision-making, managing or supervising.
- Minimum 3 years' experience in high volume field service environment.
- Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system, and Microsoft Office applications.
- Strong verbal and written communication skills.
- People management skills.
- Departmental budget development.
- P&L familiarity and ability to understand basic financial reports.
- Excellent interpersonal, organizational, communication, and listening skills.
- Demonstrated ability to achieve service quota.
- Ability to travel within Canada and on occasion internationally (Passport Required).
- Valid driver's License.

At Getinge, we offer a comprehensive benefits package, which includes:
· Health, Dental, Vision, and Travel insurance benefits
· Registered Pension Plan with company match
· Paid Time Off
· Wellness initiatives & Health Assistance Resources
· Life Insurance
· Short and Long Term Disability Benefits
· Hybrid Work Arrangements (where applicable)
· Parental and Caregiver Leave
· Volunteer Time Off Program
· Tuition Reimbursement

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Getinge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired Med Tech company.

INDLP
Job Type: Full-time
Benefits:

- Company pension
- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

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