Global Service Operations Director
1 month ago
Date: Oct 23, 2024 was removed for compliance.
Location: Mississauga, CA
Company: Getinge Canada, Ltd
This role is eligible to work hybrid (3 days on-site).
The position requires planning, organizing and managing the activities of a service area and service depot operations.
This includes:
- Lead, train, coach and develop the service team and execute all performance management initiatives.
- Drive process improvements by leading and managing projects that enhance customer satisfaction, loyalty and improve efficiencies.
- Manage the service depot activities and facility operations.
- Ensure all incoming/outgoing calibration, maintenance and repair services are meeting established performance metrics.
- Participate in audits and internal/external escalations as one of the lead representatives in Service Dept.
- Assist the Director Service in formulating strategies, tactics and action plans to sell organization's products and services in support of corporate initiatives.
- Prepare annual sales objectives and assist in obtaining individual sales objectives by providing marketing expertise and timely quotations.
- Prepare expense budgets and effectively control expenditures while completing all region operational functions.
- Work with Technical Service Representatives to ensure improvement in the quality of workmanship throughout the region.
- Ensure all personnel comply with applicable policies and procedures including health and safety codes and procedures as mandated by regulatory agencies, and maintain equipment calibration schedule.
- Support sales personnel through accurate and timely submission of RFP's and Contracts for sales quoted service products.
A Regional Service Manager in this position will be responsible for overseeing daily operations of a service area and ensuring that all tasks are completed efficiently and effectively. To be successful in this role, you must have strong leadership skills and the ability to manage multiple projects simultaneously.
The ideal candidate should possess a Biomedical Engineering Degree or Diploma, with 5-7 years relevant business experience, including decision-making, managing or supervising, and at least 3 years' experience in high volume field service environment. Familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications is required. You must also demonstrate ability to achieve service quota, travel within Canada and internationally (Passport Required), and hold a valid driver's license.
We offer competitive salary range of $90,000 - $120,000 annually, plus comprehensive benefits package including Health, Dental, Vision and Travel insurance benefits, Registered Pension Plan with company match, Paid Time Off, Wellness initiatives & Health Assistance Resources, Life Insurance, Short and Long Term Disability Benefits, Hybrid Work Arrangements (where applicable), Parental and Caregiver Leave, Tuition Reimbursement. Getinge is an equal opportunity employer and offers accommodations for candidates participating in all aspects of the selection process.
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