Property Claims Resolution Specialist
7 days ago
Solid reputation, passionate people and endless opportunities drive our success at Travelers. Our superior financial strength and consistent record of strong operating returns provide security for our customers and open doors for employees.
What We Offer- Estimated Salary: $60,000 - $80,000 per year, depending on experience and location
As a Property Claims Resolution Specialist, you will play a crucial role in providing assurance to our customers during life's challenging moments. You will be part of the heart of our business by handling personal and business property claims with empathy and expertise.
- Claim Handling: Resolve property claims while maintaining full compliance with internal and external standards and regulations.
- Customer Support: Respond to inquiries from customers, contractors, brokers, or other stakeholders regarding open or closed property claims.
- Catastrophe Response: Participate in our Catastrophe Response Program as part of the Field Response Team in Canada.
- Virtual Inspections: Conduct virtual inspections of losses, including accurate scope of damages, photographs, written estimates, and computer-assisted estimates.
- Multi-Line Work: Handle claims and other functional work involving one or more lines of business other than property.
- Insurance Licenses: Acquire and maintain relevant insurance licenses to comply with provincial and Travelers requirements.
- Strong Analytical Skills: Use investigative and analytical skills to analyze and evaluate damages, determine coverage, and resolve claims within settlement authority.
- Excellent Interpersonal Skills: Employ excellent interpersonal and customer service skills to use sound judgment in analyzing and resolving claims.
- Time Management: Work independently, manage time effectively, and prioritize multiple claims simultaneously.
- Experience: Two years of claim handling experience and/or successful completion of Travelers' Outside Claim Representative training program.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement Plan: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (DPSP).
- Volunteer Encouragement: We encourage our employees to get involved in community volunteer work.
- Hybrid Work Arrangement: Employees in this position can split their time between working from home and a Travelers office.
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