Casualty Claims Specialist

3 months ago

Dartmouth, Canada Wawanesa Insurance Full time

**Date**:Sep 20, 2024

**Location**: Dartmouth, NS (Hybrid), CA Moncton, NB (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 8592

**Working Business Language**: English

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Moncton, NB; Dartmouth, NS

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
**Responsibilities**:

- Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of Property and Casualty claims of large to high complexity.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, contractors, lawyers, and medical practitioners.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
- Coordinate and manage investigations and services with vendors and service providers such as appraisers, independent adjusters, contractors, lawyers, engineers, and medical practitioners.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
- Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
- Maintain an advance knowledge of Provincial Legislative changes, arbitration decisions and case law which may impact Accident Benefits Claims.
- Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
- Participate at private mediation, court proceedings and other dispute resolution as required.
- Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
- Support CAT plan as necessary.
- Perform other duties as assigned

**Qualifications**:

- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- Minimum 6 years insurance adjusting experience, with strong knowledge of Commercial Lines Policy Wordings.
- Post-secondary degree is preferred
- Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
- Exceptional knowledge of property estimating software, Xactware knowledge preferred.
- Ability to interpret and quantify property damage estimates.
- Excellent knowledge of medical terminology.
- Excellent communication skills; listening, written, and spoken.
- Excellent investigative and analytical skills.
- Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
- Excellent negotiation, decision making and critical thinking skills.
- Strong teamwork skills with the ability to collaborate with others.

LI-HYDRID #LI-LR1

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a *

  • Casualty Claims Specialist

    6 months ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Do you have a genuine passion for looking after customers? Are you looking for an exciting new challenge and want to be a part of an industry leading, dynamic team? What you'll Do-...

  • Claims Representative

    6 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Entry-level/intermediate Casualty Claims

    6 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Specialist, Claims- Property New

    6 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7255 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Inside Claim Professional Property Claims

    6 months ago

    Dartmouth, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...

  • Inside Claim Representative, Property Claims

    4 weeks ago

    Dartmouth, Canada The Travelers Companies, Inc. Full time

    **Who Are We?** Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a...

  • Manager, National Claims Quality Assurance New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7343 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $74,100 - $136,500 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Analyst, Insurance Claims Quality Assurance

    6 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7061 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Analyst, Insurance Claims Quality Assurance

    6 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7062 Category : Personal Insurance Brand : Definity Regular/Temporary : Temporary Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots...

  • Claims Representative Ii

    7 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I

    6 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Auto Claims Advisor

    6 months ago

    Dartmouth, Canada Aviva Full time

    We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors - empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love...

  • Auto Claims Advisor

    6 months ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for experienced Auto Claims Advisors -...

  • Representative, Claims- Property New

    6 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7498 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Property Claims Resolution Specialist

    7 days ago

    Dartmouth, Nova Scotia, Canada Travelers Full time

    About TravelersSolid reputation, passionate people and endless opportunities drive our success at Travelers. Our superior financial strength and consistent record of strong operating returns provide security for our customers and open doors for employees.What We OfferEstimated Salary: $60,000 - $80,000 per year, depending on experience and locationAbout the...

  • Int Representative, Claims- Property New

    7 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7380 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Corporate Data Management Director

    1 week ago

    Dartmouth, Canada Intact Full time

    Together, we help people, businesses, and society prosper in good times and be resilient in bad times.The Director, Strategy and Operations reports to the Deputy Senior Vice President of Claims – Casualty, Legal and Large Loss and works closely with the leadership team across Canada. Reporting into the Director, Strategy & Operations, will be a team that...

  • Team Leader, Property Claims New

    6 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7487 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Multi-Lines Claims Adjuster

    2 months ago

    Dartmouth, Canada Crawford & Company Full time

    Position Summary We are currently recruiting for a Multi-Lines Claims Adjuster  to join our team in Dartmouth, NS, Canada . The successful candidate will evaluate claims through loss investigation and negotiates settlements in accordance with provincial licensing requirements, while maintaining adequate production levels and customer relationships. We...

  • Claims Representative I, Accident Benefits

    6 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...