Manager, National Claims Quality Assurance New

7 months ago


Dartmouth, Canada Definity Financial Corporation Full time

Job ID : 7343
Category:
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Dartmouth, Canada
Posting Range : $74,100 - $136,500

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
- Work with insurance Claims VPs & Directors, Actuarial and Insurance Risk teams to drive insurance claims handling insights and

impact while supporting Claims in their action planning and resolution
- Lead a team of highly technical and/or professionally insurance designated staff while promoting a strong risk and control environment
- Develop and manage the insurance claims technical file review program
- Ensure all reviewers (Claims Leaders, Claims Technical Advisors, Claims Quality Assurance) are calibrated to ensure

consistent approach in reviewing claim files
- Obtain agreement with Claims Leaders and Claims Technical Advisors on establishing best-in-class standards to audit against minimum thresholds
- Lead a Claims Quality Assurance review team while supporting their development to ensure team objectives are met
- Modernize approaches to technical file reviews by incorporating data analytics to measure and monitor adherence to regulatory

and company standards
- Provide advisory and consultative services on claims file management, claims process effectiveness, risk management and

control on new initiatives, process changes, existing processes and ad hoc requests
- Conduct root cause analysis and implement solutions in partnership with Claims, Actuarial, Risk, IT, Legal & Compliance,

Finance & Underwriting
- Foster awareness of the company's policies and procedures through regular communication, training and employee engagement
- Monitor emerging best practices in risk management, audit and controls to improveEconomical's ability to identify, assess,

mitigate, govern and report
What do you bring to the role?
- 10+ years of experience in P&C claims handling either as a leader or Claims Technical Specialist
- Experience in/strong exposure to: audit, risk management, regulatory compliance, processes and controls
- Strong understanding of business operations and related legislative, regulatory, and internal policy and procedure requirements
- Excellent analytical, written and verbal communication skills
- Ability to build strong relationships externally and internally with all levels to help foster a positive compliance culture
- Proficient in Microsoft Excel, Power Point and Word
- Strong organizational, planning skills and critical problem-solving skills

Salary range is $74,100 - $136,500

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid



  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7061 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7062 Category : Personal Insurance Brand : Definity Regular/Temporary : Temporary Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7515 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7196 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $84,000 - $154,700 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7498 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7380 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7487 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada Signature Supplements Full time

    The Quality Assurance Manager provides the business with clear guidance on quality management system requirements and improvements. The right person will be a flexible and adaptable team-player, have excellent people management and communication skills with experience in a fast-paced environment. Experience with natural health products and/or pharmaceutical...

  • Claims Advisor I

    7 months ago


    Dartmouth, Canada TD Bank Full time

    **Claims Advisor I**: - 418277BR **Job Category - Primary** - Insurance **Work Location** - 168 Higney Avenue **Employment Type** - Regular **City** - Dartmouth **Time Type** - Full Time **Province/State** - Nova Scotia **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - TD Assurance fait partie du Groupe Banque...


  • Dartmouth, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...


  • Dartmouth, Canada The Travelers Companies, Inc. Full time

    **Who Are We?** Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a...

  • Claims Leader

    3 months ago


    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. What you'll do: - Identify, assess and retain the best possible talent to strengthen our business- Understand and know our people, support training and develop their capability in the role...


  • Dartmouth, Canada Yoshimi Investments Inc Full time

    We’re a microprocessor (edibles) who co-packs for other brands (and we also have two brands ourselves that will be a main area of focus). This position will lead and manage the following areas: - Maintaining overall quality assurance program and compliance with all relevant regulations - R&D for new edible formulations - Managing and maintaining overall...


  • Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7255 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Dartmouth, Canada Ace Machining Ltd Full time

    Reporting to the owners as Quality Assurance Technician you will be responsible for: - Random in-process inspection of machined and repaired parts; - Final inspection of machined and repaired parts; - Final testing of assemblies; - Operate coordinate measuring machine (CMM); - In-house Quality System audits and associated reporting on NCR’s - Manage &...

  • Quality Manager

    7 months ago


    Dartmouth, Canada Ultra Electronics Full time

    Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised...

  • Claims Leader

    3 months ago


    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Do you want to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you create an environment for people to do the...


  • Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy**_._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with several outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. We transform the way...


  • Dartmouth, Canada CJ Limited Full time

    The Head Office for **Charm Diamond Centres **(CJ Limited), located in Dartmouth, NS, is looking for a **Quality Assurance Inspector** to join our team to ensure our jewellery meets the highest standards of quality and craftsmanship. Operating over 80 stores from coast to coast, CJ Limited is the largest independently owned Canadian Jewellery Company and a...