Account Manager

5 days ago

Markham, Ontario, Canada Electrical & Automation Industry Careers Full time
{"h1": "Account Manager", "p": "At Electrical & Automation Industry Careers, we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will play a crucial role in managing relationships with our key clients, providing outstanding customer service, and ensuring client satisfaction through your product knowledge and attention to detail.

Responsibilities:

* Develop and maintain strong relationships with new and existing clients, acting as their trusted advisor and primary point of contact.
* Serve as the primary point of contact for internal and external stakeholders, acting as a reliable support system for the sales team.
* Ensure accurate and timely quote and order processing, tracking, and delivery to meet client expectations.
* Collaborate with internal teams, including sales, marketing, and technical support, to ensure all project/order needs are being considered and reviewed, delivering exceptional customer service, and resolving any client issues.
* Identify new business opportunities with new and existing accounts and proactively promote our products and solutions.
* Accountable for achieving pre-defined quality metrics in customer service.
* Work within pre-defined systems and processes using tools provided.

Requirements:

* Customer Service, Business Administration, and or Engineering background.
* Effective, positive, and timely communication. Has the ability to communicate in person, phone, and email.
* Positive attitude.
* Listening - Practicing active listening by understanding our clients' needs and demonstrating that you genuinely care for them will also help you build a rapport.
* Problem solving.
* CRM and ERP experience.
* Good MS Office suite knowledge – Word, Excel, Power Point, Outlook.
* Ability to multi-task, prioritize, and manage time effectively.
* Strong attention to details.
* Previous experience in lighting industry considered a plus.

At Electrical & Automation Industry Careers, we value our employees and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that only qualified candidates will be contacted for an interview.

Thank you for your interest in Electrical & Automation Industry Careers.

Best regards,
[Your Name]"}

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