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Global Account Growth Manager

2 months ago

Ottawa, Ontario, Canada Otis College of Art and Design Full time
Job Title:

Account Manager

About the Role:

As a highly motivated Account Manager at Otis, you will be responsible for territory sales, margin growth, and customer satisfaction for all customers within the assigned geography. You will serve as a technical sales consultant to customers, responsible for both territory sales and margin growth.

Key Responsibilities:
  • Prospect, build, and maintain customer relationships; achieve or exceed sales objectives.
  • Retain and renew current maintenance agreements by improving customer satisfaction.
  • Manage and nurture account relationships to drive renewals and repair opportunities.
  • Conduct sales planners and needs assessments to inform account targeting efforts.
  • Assist with customer concern resolution and partner with the branch business development sales team.
  • Actively communicate competitive feedback and market dynamics internally to improve the solution set and refine the message.
  • Use Otis' sales tools to track opportunities, pipeline, and forecast sales results.
  • Manage opportunities in the CRM pipeline and provide accurate forecasting.
Requirements:
  • Bachelor's degree required.
  • Ability to work in a highly team-oriented and dynamic environment.
  • Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
  • Candidate must be customer centric with a strong desire to achieve customer satisfaction.
  • Self-motivated and able to manage many simultaneous projects and responsibilities.
  • Comfortable in a technical environment utilizing Microsoft based computer software.
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills.
  • Outside sales experience preferred.