Account Growth Strategist

1 week ago

Ottawa, Ontario, Canada Friendlier Full time

**About Us**

Friendly is the leading clean-tech company in Canada dedicated to simplifying the switch from single-use to reusable packaging. Our mission is to drive positive environmental impact while offering convenience and cost savings to our clients.

We are building the customer success program to drive Friendly's growth forward in our mission to eliminate single-use packaging. We are looking for an awesome Customer Success Manager, where you will grow a set of accounts by managing the full end-to-end journey with them.

**The Role**

You will act as the CEO of your book of business, building and executing key account strategies to grow, retain and strengthen our existing customer relationships. Your responsibilities include:

  • Account Strategy - You'll build and execute key account strategies to grow, retain and strengthen our existing customer relationships.
  • Drive Growth - You'll identify new opportunities for expansion and work with the client and internal stakeholders to close them.
  • Mitigate Risk - Act as a point of escalation when required, to help manage customer expectations, and develop save plans for at-risk accounts.
  • Partner - Develop joint customer success plans and run proactive engagements with key clients to drive continual growth and improvement in accounts.
  • Project Manage - Lead clients effectively through onboarding process to achieve value quickly.
  • Learnt- Continuously learn as the company evolves, the reuse industry evolves and our clients' needs evolve.

**Requirements**

To be successful in this role, you will need:

  • Bachelor's degree in business administration, sustainability, environmental studies, or a related field (or equivalent work experience).
  • Proven experience in a customer success, account management or business development field, preferably in the clean tech or sustainability industry.
  • Possession for sustainability and a genuine commitment to eliminating single-use packaging.
  • Strategic mindset to account development, able to map out and navigate accounts to grow footprints.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.

**Benefits**

We offer a competitive compensation package including base salary, performance-based bonuses, and stock options. We also provide a collaborative and inclusive work culture that values diversity, creativity, and continuous learning. Flexible work environment with the option for remote work and a focus on work-life balance. Career growth and advancement opportunities within a fast-growing startup environment.

Estimated Salary: $65,000 - $90,000 per year.

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