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Hotel Receptionist

2 months ago

Quesnel, Canada Ramada by Wyndham Quesnel Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Ramada by Wyndham Quesnel.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide exceptional customer service by offering information on hotel facilities and services, resolving guest complaints, and ensuring a positive experience.
  • Manage guest departures, calculate charges, and process payments with professionalism and courtesy.
  • Perform various clerical duties, including faxing, filing, and photocopying, to maintain a well-organized front desk area.
  • Answer phone calls and relay messages to guests and staff, ensuring seamless communication.
  • Assist guests with special needs and provide support to ensure their stay is comfortable and enjoyable.
  • Participate in initiatives that support newcomers, refugees, youth employment, and Indigenous people, promoting diversity and inclusion.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Proficiency in English language.
  • Availability to work 40 hours per week.