Intake Coordinator
4 weeks ago
About Ajax Creative
Ajax Creative is a dynamic and innovative company that specializes in crafting unparalleled customer experiences for our clients. Our team of visionaries believes in seizing life's opportunities and taking calculated risks to stay ahead of the curve. We thrive on infusing every project with creative and youthful energy, pushing boundaries, and creating awe-inspiring content both on-screen and behind the scenes.
Job Description
As an Intake Producer at Ajax Creative, you will be responsible for managing the initial stages of our production process. This involves close collaboration with multiple teams to guarantee the highest level of service throughout the intake process. Your key responsibilities will include acting as the first point of contact for incoming project requests, supporting clients in completing intake forms and documents, tracking inquiries and resolved issues, and gathering information from clients in a clear and concise manner.
Key Responsibilities
- Act as the primary point of contact for incoming project requests and support clients in completing intake forms and documents.
- Track all inquiries, resolved issues, and agreed-upon solutions in an organized and efficient manner.
- Gather information from clients in a clear, concise, and confidential way.
- Assess client needs and determine the most appropriate level of service.
- Coordinate with multiple departments to schedule and organize project timelines and deliverables.
- Communicate clearly and effectively with clients, ensuring they are fully informed on their project status and options.
- Maintain a comprehensive and organized database of project-related information.
- Monitor and track all new project referrals and ensure accurate records are kept.
- Analyze data and prepare reports on key performance indicators (KPIs) such as client satisfaction rates and referral volumes.
- Identify opportunities for process and service improvements, and contribute feedback on workflow effectiveness.
Qualifications
- Previous experience as an intake specialist, producer, project manager, or in a similar customer service role in a creative industry.
- Excellent communication skills, both oral and written in English.
- Good organizational and time-management abilities.
- Strong attention to detail and data accuracy.
- Demonstrated adaptability, problem-solving, and analytical skills.
- Ability to work effectively both independently and in a team environment.
- Empathetic and professional demeanor, capable of building a supportive and positive rapport with clients.
- Experience with Hubspot, Pandadoc, and/or Monday.com a plus.
Why Work for Ajax?
- Innovative Environment: Be at the forefront of creative development and production with a rapidly growing company dedicated to transforming the motion picture industry.
- Flexible Work Schedule: Set your own hours for a healthy work-life balance.
- Performance Bonuses: Quarterly bonuses based on your performance.
- Work-from-Anywhere: Enjoy the freedom to work remotely from any location.
- Supportive Team: Join a diverse and collaborative work environment where we are committed to your growth and success.
- Growth Opportunities: Be part of a rapidly growing company with endless potential, where our fast-paced expansion creates abundant opportunities for your personal and professional growth.
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