Intake/case Manager

6 months ago

Ottawa, Canada St Mary's Home Full time

Please send a **cover letter** along with your resume expressing how your experience relates to the position of Bilingual Intake/Case Manager at St Mary's Home.

**Reports to**:_Direct Services Manager_

**About us**:
St. Mary’s Home (SMH) is a not-for-profit charitable organization providing specialized residential and community support services to marginalized young pregnant women (ages 12-25), young parents and their children. The approach is holistic, grounded in a strong commitment to strengthen and build upon the personal resilience of each individual.

**Position Summary**:
The Bilingual Case Manager (CM) provides support to the specialized shelter program and reports to the Direct Service Manager. The CM role is to implement the Mission Statement of SMH by providing Support and Case Management to at-risk pregnant / parenting youth and their infants who are living in our specialized shelter program. Within a strengths-based philosophical framework, the CM promotes positive dynamics, defuses negative dynamics and is a positive role model.

The CM oversees the stay of residents on their respective case load, the transition to outreach after residential service support advocates for residents and liaises with our Young Parent Outreach Centre and multiple service partners. CM ensures resident files meet annual Licensing and accreditation standards and ensures continued excellence in meeting or exceeding clinical and operational standards.

With a parent/infant attachment focus, this role provides goal-specific services to a caseload of SMH participants by employing participant-centric, strengths-based and trauma-informed practices. Additionally, this role involves the implementation of the SafeCare outreach program at SMH. SafeCare is an evidence-based program for parents and their children under the age of 5. It focuses on reducing risk factors for neglect, abuse, and unintentional injury through three modules Health, Safety, and Parent-Child Interaction. The program is an outreach-based program, delivered in participant’s homes.

Please note this is for a Bilingual (French-English) Position.

**Responsibilities**:

- Maintain comprehensive, accurate, and up-to-date documentation, including record keeping, client files, reports and service coordination and case closure documentation;
- Engages the participants one-on-one in an effective and positive manner and within a Collaborative Problem-solving framework;
- Oversees dynamics within a Crisis Prevention Intervention (CPI) framework;
- Facilitate emergency intakes and admissions and oversees waitlist for residential service;
- Implement assessments using approved evidence-based tool;
- Complete appropriate internal and external referrals based of participant identified needs in their plan of care;
- Oversee participants interface with other Community Services, Public Health and Child Welfare;
- Respond to participant mental health and addiction recovery, family violence and trauma-related challenges;
- Provide support to participants with Conflict Resolution, Crisis Support and Residential Guideline Compliance;
- Oversee Bedroom Standards, assisting participants with hands-on support to meet requirements for fire, health, safety and licensing;
- Assists participants in meeting their attendance requirements for appointments and programs;
- Oversee discharge planning and post-discharge referrals and linkages;
- Participate in ongoing professional development as required by SMH;
- Participate actively in staff meetings:

- Provide coaching with Primary Care Staff on Collaborative Problem Solving and Conflict Resolution skills building
- Supports an integrative approach within the agency between the Residence and the Young Parent Outreach Centre
- Engage in regular supervision and support
- Cover when fellow CM is not available
- Promote positive morale among team members and agency well-being'
- Other duties as required.

**Qualifications**:

- Bachelor’s degree in Social Work or related field
- 4 years supportive counseling / social work experience directly related to substance use, mental health, family violence and/or trauma issues and infant mental health.

**OR**
- Diploma as an CYW, SSE or related equivalent
- 2 years of progressive experience working directly related with at risk youth, mental health, family violence, trauma and infant mental health
- Experience in a Residential Setting is an asset
- Experience working with pregnant and parenting youth is an asset

**Required Knowledge and Skills**:

- Excellent communication and interpersonal skills
- Ability to work independently and also as a member of a team
- Capacity to provide service in both official languages is required
- Experience with Motivational interviewing
- Certificate and applied knowledge of Crisis Prevention Intervention is an asset
- Knowledge of adolescent pregnancy and parenting issues
- Knowledge of Infant Mental Health and Attachment is a strong asset
- Certi

  • Case Manager/ Intake Support Service(Bilingual)

    6 months ago

    Ottawa, Canada St Mary's Home Full time

    Please send a **cover letter** along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home. **About us** St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized...

  • Intake and Operations Manager

    3 weeks ago

    Ottawa, Canada Fresh Legal Full time

    Fresh Legal, a boutique family law firm, provides clients with clarity, confidence, and dedicated representation. We help our clients stay focused on their goals while avoiding unnecessary costs and conflict—whether their case needs litigation, mediation, or something else. Our clients come to us feeling isolated, overwhelmed, powerless, and stuck in...

  • Intake and Operations Manager

    3 weeks ago

    Ottawa, Canada Fresh Legal Full time

    Fresh Legal, a boutique family law firm, provides clients with clarity, confidence, and dedicated representation. We help our clients stay focused on their goals while avoiding unnecessary costs and conflict—whether their case needs litigation, mediation, or something else. Our clients come to us feeling isolated, overwhelmed, powerless, and stuck in...

  • Intake and Operations Manager

    3 weeks ago

    Ottawa, Canada Fresh Legal Full time

    Fresh Legal, a boutique family law firm, provides clients with clarity, confidence, and dedicated representation. We help our clients stay focused on their goals while avoiding unnecessary costs and conflict—whether their case needs litigation, mediation, or something else. Our clients come to us feeling isolated, overwhelmed, powerless, and stuck in...

  • Intake And Operations Manager

    3 weeks ago

    Ottawa, ON, Canada Fresh Legal Full time

    Fresh Legal, a boutique family law firm, provides clients with clarity, confidence, and dedicated representation. We help our clients stay focused on their goals while avoiding unnecessary costs and conflict—whether their case needs litigation, mediation, or something else. Our clients come to us feeling isolated, overwhelmed, powerless, and stuck in...

  • Administrative Manager for Client Intake and Operations

    3 weeks ago

    Ottawa, Ontario, Canada Fresh Legal Full time

    Fresh Legal, a boutique family law firm in Ottawa, seeks an experienced Administrative Manager to oversee client intake and operations.The ideal candidate will possess strong organizational skills, excellent communication abilities, and a keen eye for detail.We're looking for someone who can provide exceptional customer service, manage multiple tasks...

  • Children's Case Manager

    3 months ago

    Ottawa, Canada Service Coordination For Persons With Special Need Full time

    **Date posted** September 23, 2024 **Title** Case Manager, Children’s Services **Status** Full-Time **Language** Essential - Fluently bilingual in both official languages **Salary Range** $54,400 - $64,000 **Closing Date** October 7, 2024 **Who we are**: Here at Service Coordination Support (SCS) we take great pride in empowering individuals...

  • Housing Based Case Manager

    3 months ago

    Ottawa, Canada The Elizabeth Fry Society of Ottawa Full time

    _**Join our Amazing E Fry Ottawa Team!**_ **Housing Based Case Manager (HBCM)** **Job title**:Housing Based Case Manager (HBCM) **Reports to**:Manager, Community Programs and Services **Hours**:37.5 hours/week **Language**:English Essential (Bilingual Preferred) **Salary**:$24.65 (salary non-negotiable - unionized organization) **Welcome!** **About E...

  • Housing First, Case Manager

    6 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job title**: Housing First, Case Manager - Bilingual **Status**: Regular Full-time **Salary**: $28.319 - $33.317/hour **Hours**: 35 hours/week Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with...

  • Case Manager

    6 months ago

    Ottawa, Canada St Mary's Home Full time

    Please send a **cover letter** along with your resume expressing how your experience relates to the position of Case Manager at St Mary's Home. **About us** St. Mary’s Home is a not-for-profit charitable organization serving the Ottawa area and beyond. SMH has continuously and responsively served pregnant youth in Ottawa since 1933. Specialized...

  • Housing First, Case Manager

    7 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job Title**: Housing First, Case Manager - Bilingual Preferred **Status**: Temporary Full-time (18 month contract) **Salary**: $28.319/hr - $33.317/hr **Application Deadline**: Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse...

  • Intake Worker

    6 months ago

    Ottawa, Canada JEWISH FAMILY SERVICES OTTAWA Full time

    Under the direction of the Director of Counselling and Mental Health, the Intake Worker acts as the first point of entry for new clients seeking counselling services. The Intake worker will conduct short assessment interviews with prospective clients, record and analyze their needs and make recommendations regarding appropriate service within The Counselling...

  • Housing Based Case Manager

    6 months ago

    Ottawa, Canada The Salvation Army Ottawa Booth Centre Full time

    **Position Purpose summary**: To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street living to permanent-housing living, with supports. **Responsibilities**: - work as part of the team with other Support Workers, other Centre staff, outreach workers and other community resources in...

  • Child & Youth Case Manager

    3 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: Child & Youth Case Manager **Status**: Regular Full-time **Hours**: 35 hours/week (70 hours bi-weekly) **Salary**: $31.201/hr - $36.706/hr Who are we? Pinecrest-Queensway Community Health Centre is an innovative community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership...

  • Intake and Assessment Coordinator

    6 months ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    **Intake and Assessment Coordinator** Full-time, Term until March 6, 2026 **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful...

  • Case Manager

    7 months ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    **Case Manager** Full-Time, Indeterminate **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design,...

  • Clinical Intake Coordinator

    3 weeks ago

    Ottawa, Canada Valor & Solutions Full time

    Reporting to the Clinical Supervisor and using the professional resources from within the multidisciplinary team, the Clinical Intake Coordinator is responsible for establishing a professional and supportive first point of contact for new referrals and helps them in navigating and understanding the often-complicated system of supports as well as services....

  • Clinical Intake Coordinator

    3 weeks ago

    Ottawa, Canada Valor & Solutions Full time

    Reporting to the Clinical Supervisor and using the professional resources from within the multidisciplinary team, the Clinical Intake Coordinator is responsible for establishing a professional and supportive first point of contact for new referrals and helps them in navigating and understanding the often-complicated system of supports as well as services....

  • Clinical Intake Coordinator

    3 weeks ago

    Ottawa, Canada Valor & Solutions Full time

    Reporting to the Clinical Supervisor and using the professional resources from within the multidisciplinary team, the Clinical Intake Coordinator is responsible for establishing a professional and supportive first point of contact for new referrals and helps them in navigating and understanding the often-complicated system of supports as well as services....

  • Child & Youth Case Manager (Bilingual Mandatory)

    1 month ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: Child and Youth Case Manager **Program**: Families First **Status**: Regular Full-time **Hours**: 35 hours/week (70 hours bi-weekly) **Salary**: $31.201/hr - $36.706/hr Who are we? Pinecrest-Queensway Community Health Centre is an innovative community-based, multi-service centre. We strive to meet the needs of the diverse communities we...