Customer Service Representative: Intake

5 months ago

Ottawa, Canada Ottawa Humane Society Full time

**Customer Service Representative: Intake**

Under the direction of the Supervisor: Customer Service, the Customer Service Representative: Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

The hourly wage range is $20.32 - $24.72 as per our collective agreement.

**What would you do?**
- Ensure professional intake and discharge of animals
- Assess and document the health and behavior of incoming animals
- Examine all in-coming animals are thoroughly for identification
- Research all possible avenues to match an animal to its owner
- Be aware, and make use, of relevant online and community resources
- Maintain the MAS area, facilities and equipment
- Accept and manage OHS payments and donations as required
- Enter and maintain data integrity in Raiser’s Edge and Chameleon
- Support the activities of coworkers, volunteers, students and work placements a provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
- Produce and maintain accurate reports, records and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

**What are we looking for?**
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional proficiency in spoken and written English and French is preferred

**Working Conditions/Physical Requirements**:

- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

**Job Type**: Part-time

**Salary**: $20.32-$24.72 per hour

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Language**:

- French (preferred)

Work Location: In person

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