Multilingual Customer Support Associate

7 days ago


Ottawa, Ontario, Canada ASP Incorporated Full time

At ASP Incorporated, we are seeking a skilled Customer Service Agent for International Travellers to join our team. In this role, you will provide exceptional service to passengers at Ottawa International Airport, ensuring a seamless travel experience. Your ability to communicate in both French and English will enable you to support a diverse range of customers.

Key Responsibilities:

  • Provide direction and assistance to passengers in a professional and courteous manner
  • Monitor passenger flows and queue management to optimize the customer experience
  • Ensure safety and security protocols are followed at all times
  • Work collaboratively with other terminal service providers to meet passenger needs

Requirements:

  • High school diploma or equivalent
  • Fully bilingual in French and English
  • 1+ year of customer service or security experience
  • Ability to work a rotation 24/7 shift schedule, including nights, weekends, and holidays


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