Customer Success Associate

7 days ago


Ottawa, Ontario, Canada Moz Full time

Customer Success Associate

Job Summary

We are seeking a Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide onboarding and ongoing education to clients to drive product adoption and usage.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Identify and communicate opportunities for growth and retention to clients.
  • Collaborate with internal teams to ensure seamless client experience.

Requirements

  • 1-2 years of experience in customer success or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of digital communications and email marketing a plus.

About Us

Ziff Davis is a leading digital media and internet company with a portfolio of brands in technology, shopping, gaming, and more. We are committed to building a diverse and inclusive organization that mirrors the communities we serve.



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