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IT Support Specialist with Advanced Network Troubleshooting Skills

2 months ago


Vancouver, British Columbia, Canada CloudPSO Inc Full time

CloudPSO Inc is a leading provider of IT support services to small businesses in the Financial Services sector. Our team of experts provides high-quality support to our clients, ensuring minimal downtime and optimal performance.

As a Client Support Technician, you will be responsible for handling escalations from the helpdesk, providing advanced troubleshooting and resolution. You will also troubleshoot and configure network and infrastructure issues for our clients, using your expertise in Microsoft Exchange and Office 365, Windows Operating Systems, VMware & vSphere servers, and VOIP phone systems.

Your Key Responsibilities will include:

  • Handling escalations from the helpdesk, providing advanced troubleshooting and resolution.
  • Troubleshooting and configuring network and infrastructure issues for our clients, ensuring minimal downtime and optimal performance.

Technical Areas of Focus for this role include:

  • Switches and Routers
  • Storage Area Networks (SANs) and Local Area Networks (LANs)
  • Microsoft Exchange and Office 365
  • Windows Operating Systems
  • VMware & vSphere servers
  • VOIP phone systems

Salary and Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, as well as a contributory pension scheme, company events, and private medical and dental insurance. As a significant portion of your time will be spent onsite with clients, primarily in London, all travel expenses to client sites will be covered.

Requirements

To be successful in this role, you will need strong experience supporting Microsoft Windows and Active Directory. You will also need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you are a motivated and enthusiastic individual who is passionate about delivering high-quality IT support, we would love to hear from you