Network Infrastructure Engineer
7 days ago
We are seeking an experienced Network Specialist to join our highly technical Network Services team at E-Comm 9-1-1.
About the Role- The Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks.
- This position is responsible for providing second-level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities.
- Network Administration: Serve as a network administrator, monitoring and maintaining system health, ensuring regular backups are performed on all network equipment.
- Network Performance Monitoring & Troubleshooting: Continuously monitor network performance, proactively addressing issues, and conducting tuning to align with service agreements.
- Configuration & Maintenance: Analyze, configure, and resolve network-related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; work alongside the Senior Network Specialist to implement equipment changes and configurations.
- Incident & Problem Management: Provide second-level support, perform incident diagnosis and root cause analysis on system performance issues; maintain accurate records, documents, and statistics related to network operations and incident resolutions.
- Technology & Best Practice Awareness: Stay current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance.
- Documentation & Communication: Prepare and maintain various technical documents and records; effectively communicate technical concepts, advice, and presentations to internal and external stakeholders.
- Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands-on experience will also be considered.
- Cisco Certified Network Associate (CCNA) certification is required.
- ITIL Foundation v3 (or later) accreditation is preferred.
- In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies.
- Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively.
- Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners.
- Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations.
- Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance.
- A competitive salary range of $100,000 to $125,000 depending on experience.
- 4 weeks' vacation.
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
- 100% paid extended health and dental benefits.
- Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
- Career development opportunities.
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