Senior Network Support Specialist
3 weeks ago
About the Role
OverviewArista Networks is seeking a highly skilled Technical Support Engineer to join our team. As a TSE, you will play a critical role in driving customer success by providing top-notch technical support and solutions.
You will work closely with our diverse and multicultural team of engineers who act as champions for our customers. Your primary responsibility will be to troubleshoot complex customer environments, balance communications needs, and possess strong analytical skills.
Responsibilities- Customer Support: Respond to customer product inquiries via phone or email, resolve concerns raised during installation, operation, maintenance, or product application compatibility matters.
- Troubleshooting: Troubleshoot problems with hardware equipment and software applications, recommend corrective action, and document recurring technical issues.
- Product Knowledge: Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities.
The ideal candidate should have working knowledge of networking industry products and protocols, minimum 1-7 years of experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
Requirements- Education: Minimum education is an MS in a technical field (CS/EE/ITP preferred), industry certifications preferred.
- Experience: Prior TAC experience preferred, strong comfort level with Linux desired, familiarity with programming/scripting languages (C++, Java, Python, Perl, JavaScript, shell) a plus.
We offer a competitive salary range of $120,000 - $180,000 per annum, based on location and experience. A hybrid work environment with office presence required 1-2 days a week. If you're passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
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