IT Infrastructure Support Specialist

4 days ago


Vancouver, British Columbia, Canada Rafael Santa Ana Architecture Workshop Inc. Full time
Job Title: IT Infrastructure Support Specialist

We are seeking an experienced and skilled IT Infrastructure Support Specialist to join our team at Rafael Santa Ana Architecture Workshop Inc.

About the Role:

As an IT Infrastructure Support Specialist, you will be responsible for providing technical support and troubleshooting for our computer systems and networks. You will work closely with our team to identify and resolve technical issues, ensure smooth operation of our infrastructure, and implement solutions to improve system performance and efficiency.

Responsibilities:
  • Technical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems and networks. This includes troubleshooting, diagnosing, and resolving hardware and software issues.
  • Incident Management: Manage incidents in a timely and efficient manner, ensuring minimal disruption to our operations. This includes collecting and maintaining incident reports, updating knowledge bases, and collaborating with other teams to resolve complex issues.
  • System Administration: Perform routine maintenance tasks, including backups, updates, and patches to ensure optimal system performance. Ensure that all systems are properly configured and up-to-date.
  • Problem Solving: Collaborate with colleagues to identify and resolve complex technical issues. Develop creative solutions to problems and communicate them effectively to the team.
  • Knowledge Sharing: Maintain and update knowledge bases, documentation, and procedures to ensure accurate information is available to the team.
Requirements:

To succeed as an IT Infrastructure Support Specialist, you should have:

  • A minimum of 7 months to less than 1 year of experience in a similar role.
  • Demonstrated skills in troubleshooting, technical support, and incident management.
  • Strong problem-solving skills and ability to think creatively.
  • Excellent communication and interpersonal skills.
  • Familiarity with computer systems, networks, and desktop applications.
Salary and Benefits:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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