Service Advisor
1 week ago
Job Summary
First Truck Centre, a leading provider of trucking services, is seeking a skilled Service Advisor to join our team at our Edmonton South branch. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and contributing to the success of our organization.
Key Responsibilities
- Provide excellent customer service, greeting customers, booking appointments, and scheduling repairs.
- Create accurate estimates for the service department, ensuring timely and cost-effective solutions.
- Manage department invoicing, ensuring accurate and efficient processing.
- Sell repairs and services recommended by technicians, promoting our services to customers.
- Follow up with customers, keeping them informed and updated on their vehicle's status.
- Explain all work performed and charges, ensuring transparency and customer satisfaction.
Requirements
- Excellent customer service skills, both in person and over the phone, verbally and in writing.
- Strong organizational skills and attention to detail, prioritizing multiple tasks and managing time effectively.
- Confidence using computer systems, writing reports, and utilizing scheduling tools.
- Ability to work in a fast-paced, detailed, and process-driven environment, with a self-starter mentality.
- Previous experience in the automotive or trucking industry is an asset, with the ability to climb in and out of Class 8 trucks.
About Us
First Truck Centre, doing business as Velocity Truck Centres, is a leading provider of trucking services, offering a range of sales, vehicle maintenance, parts, collision, and financing services to the industry. We are committed to providing unparalleled support to our customers, with a focus on quality, professionalism, and customer satisfaction.
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