Service Advisor

2 months ago

Edmonton, Alberta, Canada CB Canada Full time

About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at CB Canada. As a Service Advisor, you will play a critical role in managing the day-to-day administrative and clerical functions of the service department.

Key Responsibilities

  • Greet and assist all customers entering the service area, providing exceptional customer service and ensuring a positive experience.
  • Address customer inquiries in a timely and professional manner, responding to their needs and concerns.
  • Act as a liaison between customers and the service department, ensuring seamless communication and resolution of issues.
  • Contact customers to obtain authorization for additional work, ensuring that all necessary documentation is completed.
  • Follow up on the status of repairs, ensuring that units are ready for pickup as promised.
  • Advise customers of any delays or changes in the repair process, keeping them informed throughout the process.
  • Work closely with service personnel to provide accurate quotes for repairs, ensuring that customers are aware of all costs involved.
  • Prepare and review work orders to ensure that all charges are fair, equitable, and properly documented.
  • Ensure that all work orders are closed in a timely manner, meeting monthly and yearly targets.

Requirements

  • High School Diploma or equivalent.
  • Minimum of 2 years of customer service experience.
  • 2-5 years of prior service department technical experience or mechanical background preferred.
  • Excellent verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Self-motivated and able to prioritize and organize workload in a fast-paced environment.
  • Attention to detail, with the ability to meet tight deadlines.
  • Experience with CDK Software considered an asset.

Why You Should Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. At CB Canada, we offer a competitive compensation package and a first-class benefits program, as well as opportunities for professional growth and development.

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