Front Desk Hospitality Agent
3 weeks ago
About the Role
We are seeking a highly skilled and dedicated Front Desk Hospitality Agent to join our team at Sonder. As a Front Desk Hospitality Agent, you will be the face of Sonder, providing exceptional guest service and ensuring a seamless and enjoyable experience for our guests.
About the Opportunity
This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to grow and develop your skills. As a Front Desk Hospitality Agent, you will be responsible for:
- Providing exceptional guest service and ensuring a seamless and enjoyable experience for our guests
- Guiding guests through the technology-rich Sonder experience, ensuring they make the most of their stay
- Communicating with guests in-person and through digital communication systems to anticipate and address their needs
- Handling all guest interactions with the highest quality of service and professionalism
- Ensuring the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces
- Supporting the back-of-house team on a day-to-day basis as needs arise
- Assisting market leadership with administrative tasks to keep all operations running smoothly
About You
We are looking for a highly skilled and dedicated individual who is passionate about delivering exceptional guest service. As a Front Desk Hospitality Agent, you will have:
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
- Excellent problem-solving skills, with a proactive approach to addressing guest needs
- Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications
- Organized, hardworking, and detail-oriented, with an ability to work effectively both independently and in a team
- A flexible schedule and willingness to work evenings, weekends, and holidays
What We Offer
We offer a competitive compensation package, generous stock plan, medical, dental, and vision insurance, flexible vacation, wellness and volunteering days, annual free credits and discounts to stay in Sonders, and workplace flexibility for remote-specified positions.
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