Front Desk Supervisor
18 hours ago
As a seasoned hospitality professional, the successful candidate will oversee daily operations at the Front Desk, ensuring seamless guest experiences and exceptional service delivery. Reporting directly to the Front Office Manager, this role demands strong leadership skills, strategic thinking, and excellent communication abilities.
Key Responsibilities:- Maintaining Guest Services and Front Desk Goals
- Develop and implement effective strategies to drive guest satisfaction and loyalty
- Monitor and analyze key performance indicators (KPIs) to inform decision-making and optimize front desk operations
- Collaborate with team members to achieve departmental objectives and promote a culture of excellence
- Supporting Management of Front Desk Team
- Provide coaching, mentoring, and feedback to front desk staff to enhance their skills and knowledge
- Foster open communication, encourage constructive feedback, and promote a positive work environment
- Ensure seamless handovers, provide guidance during peak periods, and support cross-functional initiatives
- Ensuring Exceptional Customer Service
- Lead by example, embodying Marriott International's service standards and expectations
- Empower front desk staff to deliver personalized, proactive, and empathetic service to guests
- Address guest complaints and concerns in a timely, professional, and courteous manner
- Managing Projects and Policies
- Implement and maintain accurate records, adhere to company policies, and ensure compliance with regulatory requirements
- Supervise same-day selling procedures to maximize room revenue and occupancy levels
- Collaborate with colleagues to develop and execute marketing campaigns, promotions, and events
- Additional Responsibilities
- Perform administrative tasks, including data entry, reporting, and record-keeping
- Stay up-to-date with industry trends, best practices, and emerging technologies
- Promote a culture of innovation, experimentation, and continuous improvement within the front desk team
- Bachelor's degree in Hospitality, Business Administration, or a related field
- Minimum 2 years of experience in a supervisory or management role within the hospitality industry
- Excellent communication, leadership, and problem-solving skills
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Demonstrated commitment to delivering exceptional guest experiences and promoting a culture of excellence
- An annual salary range of $62,000-$78,000, depending on qualifications and experience
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic, inclusive, and supportive work environment that values diversity and promotes a culture of inclusion
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