Director of Operational Excellence

7 days ago


Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

About the Role

Quench Canada, Inc. is a leading provider of on-demand filtered water solutions in North America. We are seeking an experienced Operations Manager to lead our scheduling team and drive operational excellence.

As the Director of Operational Excellence, you will be responsible for managing and coordinating the scheduling operations of our field service technicians. This role ensures efficient and effective scheduling to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction.

Key Responsibilities:

  • Schedule Optimization: Develop, implement, and maintain effective scheduling procedures to optimize workforce allocation and ensure timely and efficient scheduling to meet operational demands.
  • Team Management: Manage and lead a team of schedulers, providing guidance, support, and training to ensure team effectiveness and professional growth.
  • Customer Satisfaction: Act as the primary point of contact for scheduling-related inquiries and issues within the department and work to resolve any conflicts or gaps promptly.
  • Performance Metrics: Utilize scheduling software and tools to monitor, analyze, and report on scheduling metrics, including but not limited to first call resolution, customer satisfaction, and schedule adherence.
  • Collaboration: Collaborate with department heads to understand staffing needs and ensure timely and efficient scheduling to meet operational demands.
  • Communication: Communicate effectively with cross-functional teams, including supply chain, sales, and customer service to ensure seamless execution of schedules and resolutions of any issues that may arise.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 4+ years of experience in scheduling, customer service, or operations, with at least 2 years in a supervisory or management role.

About Quench Canada, Inc.:

We are a purpose-driven company committed to impacting people's lives and improving the environment by helping to eliminate single-use plastic water bottles. Our mission is to deliver on-demand filtered water solutions to healthy and environmentally conscious customers across North America.

Salary: $70,000 - $90,000 per annum (dependent on experience)



  • Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    About Quench Canada, Inc.">At Quench Canada, Inc., we are dedicated to making a positive impact on people's lives and the environment. We achieve this by helping to eliminate single-use plastic water bottles. Our company delivers on-demand filtered water solutions to thousands of customers across North America.">Job Title: Director of Scheduling...


  • Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    Job SummaryWe are seeking a skilled Field Service Director to lead our field operations team in Canada. This is a full-time position responsible for managing and executing proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs. The successful candidate will ensure timely and exceptional service...

  • Marketing Director

    5 days ago


    Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Job OverviewWe are seeking a seasoned Marketing Director to lead our Beauty Division, driving brand awareness and growth in the Canadian market. The ideal candidate will have a strong marketing background, excellent analytical skills, and experience in developing effective marketing strategies.


  • Woodbridge, Ontario, Canada Unilux HVAC Industries Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Director of Engineering Innovation to lead our engineering team at Unilux HVAC Industries Inc.This role is pivotal to the continued success and growth of our company, and we invite applications from talented engineering professionals who are passionate about innovation and excellence.

  • Scheduling Director

    6 days ago


    Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    About the RoleAs a Scheduling Director at Quench Canada, Inc., you will be responsible for leading and managing a team of schedulers. This role ensures the efficient and effective scheduling of field service technicians to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction.Key Responsibilities:Schedule...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Job Overview">We are seeking an experienced Executive Director to lead our digital strategy and partnerships in the beauty care and small kitchen appliances market. This high-impact role will drive growth across multiple divisions, ensuring alignment with corporate objectives.">Key Responsibilities:">">Develop and execute a comprehensive data-driven strategy...


  • Woodbridge, Ontario, Canada Litens Automotive Group Full time

    At Litens Automotive Group, we are dedicated to creating innovative solutions for a better world.We offer a competitive salary and benefits package to attract top talent in the industry. Our total compensation for this role is estimated at $120,000 per year.About the RoleThe Quality Systems Manager - Process Excellence Professional is responsible for...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Director of Beauty Product ManagementWe are a leading beauty care and small kitchen appliances company in Canada, with brands like Conair, Cuisinart, and BaBylissPro. Our Beauty division is expanding, and we need a seasoned professional to lead the way.About the RoleDevelop and manage product categories within our Beauty divisionLead the development process...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    OverviewConair Consumer Products ULC is a leading beauty care and small kitchen appliances company, part of Conair LLC, a global organization operating in over 120 countries. With offices in Woodbridge, Ontario, and Montreal, Quebec, we are committed to delivering exceptional products and services to the retail and professional markets in Canada.Job...


  • Woodbridge, Ontario, Canada Litens Automotive Group Full time

    Company OverviewLitens Automotive Group is a diverse and innovative company with a proud history of delivering solutions to complex problems. Founded in 1979, we have established ourselves as a highly respected player in the powertrain system engineering and component supply industry.


  • Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    About Quench Canada, Inc.We are a leading provider of on-demand filtered water solutions to healthy and environmentally conscious customers across North America. Our mission is to impact people's lives and improve the earth by reducing single-use plastic water bottles.Job SummaryWe are seeking an experienced Scheduling Manager to lead and manage our team of...


  • Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    Quench Canada, Inc. is a leading provider of on-demand filtered water solutions to healthy and environmentally conscious customers across North America. As a Water Operations Manager, you will play a critical role in ensuring timely and exceptional service delivery to our clients.About the PositionWe are seeking an experienced professional to oversee field...


  • Woodbridge, Ontario, Canada Gunnebo Canada Full time

    Are you passionate about creating a safer world? Gunnebo Canada is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.We are diverse in our offering, customer outreach, and mindset. Our global, multi-cultural, and highly motivated...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC: Director, Product Management - BeautyLocated in Woodbridge, Ontario, and with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company serving the retail and professional markets in Canada. Our portfolio includes brands such as Conair, Cuisinart, and BaBylissPro.Job OverviewWe are seeking an...


  • Woodbridge, Ontario, Canada Quench Canada, Inc. Full time

    Job Title: Service Operations Manager - Field SchedulingAbout Quench Canada, Inc.At Quench Canada, Inc., our mission is to make a positive impact on the environment by reducing single-use plastic water bottles. We provide innovative filtered water solutions to over 120,000 customers across North America, delivering on-demand purified water and beverages to...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    About Conair Consumer Products ULCWe are a leading beauty care and small kitchen appliances company operating in Canada with brands such as Conair, Cuisinart, and BaBylissPro.Job OverviewThe Director, Product Management - Beauty will lead the development, performance, and lifecycle management for all product categories within our Beauty...


  • Woodbridge, Ontario, Canada IKON Complete Inc, Full time

    At IKON Complete Inc., a leading recruitment and search firm, we specialize in identifying top performers for our clientele. Our clients partner with us to extend their HR and recruitment function.Salary$80,000 - $100,000 per yearIn this role, you will collaborate with cross-functional teams to design, implement, and optimize manufacturing processes. You...


  • Woodbridge, Ontario, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULCA leading beauty care and small kitchen appliances company operating in over 120 countries.Job DescriptionWe are seeking a Director, Product Management - Beauty to lead the development, performance, and lifecycle management of all product categories within our Beauty division. This role involves overseeing the entire product...


  • Woodbridge, Ontario, Canada Anatolia Full time

    Financial Operations Expert: Unlock Your Potential at AnatoliaWe are seeking an exceptional Financial Operations Expert to join our team at Anatolia, bringing your expertise in accounts receivable management, invoicing, credits, and customer service.About the Role:This is a critical position that requires strong analytical skills, attention to detail, and...


  • Woodbridge, Ontario, Canada IKON Complete Inc, Full time

    Company OverviewIKON Complete Inc. is a renowned recruitment and search firm specializing in identifying top performers for its clientele. Partnering with industry-leading organizations, the company extends their HR and recruitment functions to provide exceptional talent solutions.Job Details**Position:** Business Operations...