Director of Operational Excellence
7 days ago
About the Role
Quench Canada, Inc. is a leading provider of on-demand filtered water solutions in North America. We are seeking an experienced Operations Manager to lead our scheduling team and drive operational excellence.
As the Director of Operational Excellence, you will be responsible for managing and coordinating the scheduling operations of our field service technicians. This role ensures efficient and effective scheduling to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction.
Key Responsibilities:
- Schedule Optimization: Develop, implement, and maintain effective scheduling procedures to optimize workforce allocation and ensure timely and efficient scheduling to meet operational demands.
- Team Management: Manage and lead a team of schedulers, providing guidance, support, and training to ensure team effectiveness and professional growth.
- Customer Satisfaction: Act as the primary point of contact for scheduling-related inquiries and issues within the department and work to resolve any conflicts or gaps promptly.
- Performance Metrics: Utilize scheduling software and tools to monitor, analyze, and report on scheduling metrics, including but not limited to first call resolution, customer satisfaction, and schedule adherence.
- Collaboration: Collaborate with department heads to understand staffing needs and ensure timely and efficient scheduling to meet operational demands.
- Communication: Communicate effectively with cross-functional teams, including supply chain, sales, and customer service to ensure seamless execution of schedules and resolutions of any issues that may arise.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 4+ years of experience in scheduling, customer service, or operations, with at least 2 years in a supervisory or management role.
About Quench Canada, Inc.:
We are a purpose-driven company committed to impacting people's lives and improving the environment by helping to eliminate single-use plastic water bottles. Our mission is to deliver on-demand filtered water solutions to healthy and environmentally conscious customers across North America.
Salary: $70,000 - $90,000 per annum (dependent on experience)
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