Service Operations Manager
5 days ago
About Quench Canada, Inc.
At Quench Canada, Inc., our mission is to make a positive impact on the environment by reducing single-use plastic water bottles. We provide innovative filtered water solutions to over 120,000 customers across North America, delivering on-demand purified water and beverages to meet their needs.
Compensation Package: $80,000 - $110,000 per year, depending on experience.
Job Description:Key Responsibilities:
- Schedule Optimization: Develop and implement effective scheduling procedures to maximize workforce allocation and minimize downtime.
- Team Leadership: Manage and lead a team of schedulers, providing guidance, support, and training to ensure team effectiveness and professional growth.
- Operational Efficiency: Oversee daily scheduling operations, address conflicts or gaps promptly, and conduct regular audits to ensure accuracy and forecast future needs.
- Customer Satisfaction: Act as the primary point of contact for scheduling-related inquiries and issues within the department, ensuring timely resolution and high levels of customer satisfaction.
- Supply Chain Coordination: Work with the supply chain team to confirm and allocate inventory as required, ensuring seamless execution of installations, equipment revenue, and delivery schedules.
- Data Analysis: Utilize scheduling software and tools to monitor, analyze, and report on scheduling metrics, making data-driven decisions to drive business growth.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 4+ years of experience in scheduling, customer service, or operations, with at least 2 years in a supervisory or management role.
Required Skills:
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and make data-driven decisions.
- Proactive with excellent planning capabilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
About You:
We're looking for a skilled and experienced Service Operations Manager to join our team. If you have a passion for optimizing operations, leading teams, and driving business growth, we'd love to hear from you
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