Operations Supervisor
2 days ago
About Quench Canada, Inc.
We are a leading provider of on-demand filtered water solutions to healthy and environmentally conscious customers across North America. Our mission is to impact people's lives and improve the earth by reducing single-use plastic water bottles.
Job Summary
We are seeking an experienced Scheduling Manager to lead and manage our team of schedulers. This role ensures the efficient and effective scheduling of field service technicians to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction.
Main Responsibilities
- Develop, implement, and maintain effective scheduling procedures to optimize workforce allocation and drive service revenue through billable work orders.
- Coordinate with department heads to understand staffing needs and ensure timely and efficient scheduling to meet operational demands.
- Oversee daily scheduling operations, address any scheduling conflicts or gaps promptly, and conduct regular audits to ensure scheduling accuracy and forecast future needs.
- Manage and lead a team of schedulers, providing guidance, support, and training to ensure team effectiveness and professional growth.
- Act as the primary point of contact for scheduling-related inquiries and issues within the department.
- Collaborate with the supply chain team to confirm and allocate inventory as required.
- Analyze data and make data-driven decisions using scheduling software and tools.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 4+ years of experience in scheduling, customer service, or operations, with at least 2 years in a supervisory or management role.
- Strong organizational and time management skills, proficiency in Microsoft Office Suite, and excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and make data-driven decisions.
Estimated Salary Range: $80,000 - $110,000 per year, depending on location and experience.
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