Customer Support Coordinator

1 month ago

Toronto, Ontario, Canada The Royal Conservatory Full time

Position Title: Customer Support Coordinator (Part-Time)

Job Type: Part-time

Location: The Royal Conservatory

About The Royal Conservatory:

The Royal Conservatory (RCM) stands as a premier institution in music education, renowned for its excellence in curriculum development, performance training, and teacher certification. It also plays a pivotal role in early childhood education and arts-based social initiatives, showcasing a variety of concerts featuring top-tier Canadian and international artists.

Opportunity Overview:

The Customer Support Coordinator serves as the initial point of contact within our establishment, delivering support to students, faculty, staff, and visitors, primarily concerning access to facilities. This role requires both independent work and collaboration with various internal departments to effectively manage customer expectations and provide exceptional service.

Key Responsibilities:

  • Deliver outstanding front-line customer service to students, faculty, and the public.
  • Manage and oversee access to practice and teaching areas.
  • Respond to incoming phone inquiries and emails.
  • Collaborate with building services personnel to ensure accurate room and equipment arrangements.
  • Coordinate the inventory and distribution of room keys and equipment.
  • Enter bookings into the online scheduling system and complete assigned administrative duties.
  • Facilitate the sale of practice cards, including cash handling and nightly financial reconciliation.
  • Provide assistance in the mailroom as needed, managing mail, courier services, and office supply requests.

Qualifications:

  • A minimum of one year of experience in a customer service position, ideally in a dynamic environment.
  • Strong attention to detail, initiative, and the ability to work independently.
  • Excellent communication and interpersonal skills.
  • Experience with cash handling and point-of-sale systems.
  • Proficient in Microsoft Office Suite.
  • Capability to thrive in a fast-paced setting while addressing customer needs effectively.

Compensation:

  • Hourly wage, currently at minimum wage.

Additional Information:

  • Flexible scheduling for shifts, typically between morning and evening hours.
  • Availability to work evenings, weekends, and holidays is required.

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